COMMON QUESTIONS
FAQs
YOUR STAY
What are the check-in and check-out times?
Check-in is from 2:00 PM and check-out is by 12:00 PM (noon). Our front desk operates 24 hours, so please inform us if you expect to arrive outside standard hours and we will prepare accordingly.
Can I request early check-in or late check-out?
Yes , early check-in and late check-out are available subject to room availability. We ask that you contact us at least 24 hours in advance. Additional charges may apply depending on the duration.
What ID do I need to present at check-in?
A valid passport or government-issued photo ID is required from all guests at check-in, in accordance with Nepalese immigration regulations. Foreign nationals must present a valid passport.
Is the hotel pet-friendly?
We regret that pets are not permitted on the property at this time.
Is smoking allowed?
Smoking is not permitted inside any rooms or enclosed areas of the hotel. Designated outdoor smoking areas are available. We respectfully ask guests to honour this policy in keeping with the peaceful, sacred environment of Boudhanath.
Dining
Is breakfast included in my room rate?
Yes, complimentary breakfast is included for all guests booked on our standard Bed & Breakfast (BB) plan. If you are on a room-only rate or booked through an OTA, please check your booking confirmation for meal inclusions.
Does the hotel have a restaurant open to the public?
Yes, our restaurant at Hotel Anuttara serves guests and walk-in visitors. We oSer a curated menu featuring both Nepali and international cuisine. The restaurant is also available for private dining arrangements — please contact us in advance.
Can the kitchen accommodate dietary requirements or allergies?
Absolutely. Our kitchen team is happy to accommodate vegetarian, vegan, gluten-free, and other dietary needs. Please inform us of any allergies or requirements at the time of booking or before your first meal so we can prepare appropriately.
EXPERIENCE & WELLNESS
What spiritual and wellness experiences do you oSer?
We oSer a range of curated experiences deeply rooted in the Buddhist traditions of Boudhanath: morning yoga sessions, guided monastery visits, monk blessings, personalised sound healing, and intimate Q&A sessions with resident monks. Each experience is designed to nurture stillness and genuine connection.
Do I need to book experiences in advance?
Yes , all experiences must be pre-arranged with our concierge team, as they depend on monk availability, group size, and scheduling. We recommend booking at least 48 hours before your desired date. Email us at sales@hotelanuttara.com or speak to the front desk on arrival.
Are the experiences suitable for non-Buddhist guests?
Yes, very much so. Our experiences are designed for anyone seeking genuine cultural immersion, mindfulness, or a deeper understanding of Buddhist practice — regardless of background or prior knowledge. Curiosity and openness are the only requirements.
FACILITIES
Is free Wi-Fi available throughout the hotel?
Yes, complimentary high-speed Wi-Fi is available in all rooms and common areas.
Do rooms have air conditioning and heating?
All room types feature individual air conditioning, heating, and an inbuilt air purifier — ensuring comfort across Nepal’s varied seasons.
Is there a swimming pool or gym?
Both a swimming pool and gymnasium are currently in development and will be available in a future phase of the hotel. We will announce their opening to all guests.
Is the hotel 24-hour staffed?
Yes, our front desk operates 24 hours a day, 7 days a week. For urgent matters, our emergency line is also available at all times.
GETTING HERE
How far is the hotel from Boudhanath Stupa?
Hotel Anuttara is within a 3-minute walk of Boudhanath Stupa — one of the most sacred Buddhist sites in the world. Our location allows guests to experience the morning kora (circumambulation) and evening rituals with ease.
How long does it take to reach from Tribhuvan International Airport?
The hotel is approximately a 20-minute drive from Tribhuvan International Airport under normal traffic conditions. Kathmandu’s traffic can vary, so we recommend allowing extra time.
Do you provide airport transfers?
Yes, airport pickup and drop-oS services are available upon request. Please provide your flight details at least 24 hours in advance so we can arrange a driver. Transfer charges apply and will be quoted at the time of booking
How far is the hotel from Thamel?
Thamel, Kathmandu’s popular tourist hub, is approximately a 15-minute drive from Hotel Anuttara. Our front desk can arrange taxis or recommend trusted drivers for day trips.
BOOKING & PAYMENTS
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard), cash in Nepalese Rupees (NPR) or USD, and bank transfer for group bookings. Payment is processed securely at check-in or through our online booking engine.
What is your cancellation policy?
Cancellations made 7 or more days before check-in receive a full refund. Cancellations made 3–6 days before receive a 50% refund. Cancellations within 48 hours or no-shows are non-refundable. Please refer to our full Terms & Conditions for details, or contact us for promotional rate terms.
Can I modify my reservation after booking?
Yes, date changes and room type modifications are accommodated subject to availability. Please contact us at sales@hotelanuttara.com as early as possible. Modifications made close to arrival are subject to the cancellation terms.
Do you have 24/7 emergency contact?
Yes , for urgent matters, our 24-hour line is available. You can also reach us on WhatsApp.
STILL HAVE QUESTIONS?
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